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Shipping policy

Shipping Policy

 GENERAL INFORMATION

To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.

 We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Other carrier options are available, we reserve the right to change carriers at any time.

For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes GLOBAL EMPIRE M2VP to import the goods on his-her behalf. Further, the consignee/buyer agrees GLOBAL EMPIRE M2VP may delegate the obligation to import the goods on his-her behalf to a subcontractor (e.g., customs broker). The consignee/buyer will pay the taxes & duties in addition with the purchase price of the goods.

 PROCESSING TIME 

All orders are subject to processing time, which is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. After your payment is authorized and verified, standard domestic and international orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process. This is just an estimate and doesn't include weekends or holidays.

SHIPPING RATES & TIMELINES

The estimated timelines for processing, transit, and final delivery are included here for reference.

 Please note that orders to US destinations may take 1-12 business days, from the date that they are shipped out after processed, depending on the shipping method selected and final destination of the order.

 When your order has been shipped, you will receive an email with tracking information.

 For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.

 Your final shipping cost is displayed at checkout.

 SHIPPING FEES

Shipping fees are non-refundable. If you refuse any shipments from GLOBAL EMPIRE M2VP, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.

We ship to PO Boxes via USPS, no expedited shipping, though.

DELIVERY CLAIMS

If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier, and you have not received it; you must contact us within 10 days to file a claim. We will assist you in working with the carrier to complete the claim process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).

GLOBAL EMPIRE M2VP does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

OUT OF STOCK ITEMS

If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

RESERVED RIGHTS REGARDING SHIPPING

While we will make every effort to accommodate your shipping and billing preferences. However, GLOBAL EMPIRE M2VP reserves the right to require customers to double check and change shipping and billing addresses in the event we are unable to process an order or verify a shipping address provided.

Additionally, GLOBAL EMPIRE M2VP reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

  • An irregular or excessive returns history indicative of “wardrobing;”
  • An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
  • Potential fraudulent or criminal activity.

 

Similarly, GLOBAL EMPIRE M2VP reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.